Safety and Security

Buying, renting and selling a vehicle can be safe and easy, as long as you are cautious and take reasonable steps to avoid common mistakes and protect yourself against fraud.

 

Use this guide for useful safety information and to keep yourself aware of the common mistakes and fraud schemes.

vroom.co.ke_safety_car-Keys

 

Our top tips for buying a vehicle safely:


  • Always check the vehicle’s market value by getting a valuation or comparing the price with other vehicles in the market.
  •  If the vehicle is being offered at a much lower price, ask why.
  •  Also be weary if the seller is only able to or willing to communicate over email.
  •  Also be weary if the seller if they are unable to use the phone due to illness or because they are away on business or have moved abroad.
  • Poor grammar and spelling mistakes are also a sign to be weary about.
  • Always ask to see the vehicles documentation and any paperwork.
  • Even if a vehicle is bought in good faith please do a back ground check as the police can seize it and if it has been bought on finance, the lender can still demand payment.
  • It’s always a good idea to test drive the vehicle, preferably in daylight when it’s easier to spot any damage.
  • Choose a safe public space to meet the seller and if possible ask someone to go along with you.
  • Be cautious for requests of upfront payment or private information, a false sense of urgency or unnecessary details. This is often a ploy to extract money from you.
  • Never pay a deposit for any unwarranted fees that a private seller may request.
  • Do not hand over any money until you’ve seen the vehicle and are  satisfied that the car and the seller are genuine.
  • Pay for the vehicle when you physically collect it from the seller.
  • Never send money abroad – it’s often the preferred method of a fraudulent seller acquiring money illegally.
  • Ensure the seller is the recorded keeper – if not, they may not be legally entitled to sell the vehicle.

 

Our top tips for selling a vehicle safely:

  • Never let a buyer test drive your vehicle alone. There is a risk they won’t come back, even if they have left their keys with you as security – they could belong to another stolen vehicle.
  • Make sure all test drivers have valid driving licence and suitable insurance cover because you could be liable for any accidents they may have.
  • Fraudsters trick victims into leaving them alone with their vehicle – often by distracting the seller with a phone call or a request to see something – as soon as the seller leaves the vehicle, the thief drives away.Keep hold of your keys at all times
  • Avoid leaving their keys in the ignition
  • If a buyer is paying you in cash – ask for the cash to be handed to you in a bank, where the notes can be checked for forgeries and paid in immediatelyIf the buyer is paying by cheque – never let the buyer take your vehicle until the funds have appeared in your bank account as the cheque could be forged, cancelled or stolen.
  • Online bank transfers avoid you from having to handle large amounts of cash and the problems associated with cheques.
  • Don’t be pressured into releasing your vehicle – a genuine buyer will not mind waiting until the funds has cleared

 

Our top tips for staying safe online:

  • Ensure that your security software is up-to-date, including anti-virus protection, anti-spyware software and a firewall.
  • Set a secure password for your Wi-Fi connection using a combination of letters and numbers.
  • Block spam emails and use an up-to-date web browser.
  • Encrypt your wireless network to protect against eavesdroppers and freeloaders.
  • Check that your website browser is up to date.
  • Use a secure password, with a mix of words, letters, numbers and punctuation, and avoid using names of loved ones or other easy-to-guess passwords.
  • Be careful about the personal information you give away online (such as on blogs and social networking sites).
  • Never supply personal information via email, even if you receive emails claiming to be from internationally-recognized organizations.
  • Only sign in to your account via the www.vroom.co.ke website, not from links in emails.
  • Www.vroom.co.ke will NEVER send our advertisers or consumers an email or SMS asking them to enter or verify their login credentials.
  • Make sure that the URL you are on is the intended URL and not slightly different in any way.

 

What to do if you think you’re a victim of a scam:

 

If you think you’ve been targeted by a fraudster, contact vroom Customer Service on 254 758 929 823 / 254 750 929 823  or E- mail info@vroom.co.ke immediately.

Should you encounter any suspicious activity by a buyer/seller you can also contact the police directly.

Contact to Listing Owner

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